<p>Applications are invited from suitably qualified ICT Support Officers for this permanent fulltime position.</p> <p><strong>&nbsp;</strong></p> <p><strong>Core Role Purpose</strong></p> <p>The role of School ICT Support Officer will primarily be responsible for the implementation of ICT support of Marist Sisters' College. They will:</p> <p>&nbsp;</p> <p>1. &nbsp; Function as part of the Information Services Team</p> <p>2.&nbsp;&nbsp; Respond to jobs to resolve network &amp; systems issues;</p> <p>3. &nbsp; Will participate in the deployment of various ICT projects, driven by the College's strategic plan;</p> <p>4. &nbsp; Contribute in the assessment of the College&rsquo;s network and the production of reports/recommendations;</p> <p>5. &nbsp; Audit and maintain the College network, systems, and services and document work in an electronic format.</p> <p><strong>&nbsp;</strong></p> <p><strong><em>ROLE ACCOUNTABILITIES</em></strong></p> <p><strong>1. &nbsp; &nbsp; &nbsp; A knowledge of and commitment to the Catholic ethos of the College.</strong></p> <p>&nbsp;</p> <p><strong>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Contributes to the colleges ICT Plans by performing the following functions:</strong></p> <p><strong>&nbsp;</strong></p> <p><strong>2.1. School &amp; Administrative Support</strong></p> <p>2.1.1. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Triage any computer maintenance issues and engage technical support contractors through SCS Helpdesk as required.</p> <p>2.1.2. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist students and teachers with technology related issues as may occur daily</p> <p>2.1.3. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Log and follow up of warranty/service calls on equipment that requires repair/maintenance.</p> <p>2.1.4. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Set up, test and monitor ICT equipment for College events as required.</p> <p>2.1.5. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Attend Regional ICT meetings.</p> <p>2.1.6. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure student and staff rollover of accounts occurs each year.</p> <p>2.1.7. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Obtain quotations on hardware etc. as required through approved suppliers.</p> <p>2.1.8. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Regular checking of student access logs to ensure acceptable use is adhered to.</p> <p>2.1.9. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Request quotes for hardware and software through qualified third parties.</p> <p>&nbsp;</p> <p><strong>2.2. Hardware &amp; Software</strong></p> <p>2.2.1. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Apple OS and IOS management.</p> <p>2.2.2&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Configuration and maintenance of mobile devices, laptops, desktops and peripherals.</p> <p>2.2.3. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage users in AD, Hapara Teacher Dashboard, the Google environment and other College systems as required.</p> <p>2.2.4. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure software licensing is up to date and a register of the software is kept.</p> <p>2.2.5. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ICT asset management and stocktake as required.</p> <p>2.2.6. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage the backup schedule and ensuring backup procedures are adhered to.</p> <p>2.2.7. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitoring and maintaining systems and upgrades as necessary.</p> <p>2.2.8. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Repairs and maintenance of ICT equipment, including but not limited to, projectors, printers, IWBs and LCD panels.</p> <p>2.2.9. &nbsp; &nbsp; &nbsp; &nbsp;Responding to incidents as raised in Helpdesk system</p> <p>2.2.10. &nbsp; &nbsp; &nbsp;Staffing the student helpdesk as required</p> <p><strong>&nbsp;</strong></p> <p><strong>2.3. Network</strong></p> <p>2.3.1. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assists in the investigation of breach of network access rules/security.</p> <p>2.3.2. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure appropriate network documentation is available for diagnostic work.</p> <p>&nbsp;</p> <p><strong>2.4. Telecommunications</strong></p> <p>2.4.1. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintenance and management of telecommunications, including but not limited to, mobiles, telephones, and data communication lines.</p> <p>&nbsp;</p> <p><strong>3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Achieves personal contribution to the development of a cohesive Catholic staff community and an integrated ICT Team:</strong></p> <p><strong>&nbsp;</strong></p> <p>3.1. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Consulting and negotiating with relevant members of the school in the execution of the assigned tasks.</p> <p>3.2. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Working within the Information Services Team to build positive relationships with staff and students.</p> <p>3.3. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Participating in, and contributing to, the overall Mission of Sydney Catholic Schools.</p> <p>3.4. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Undertaking other relevant tasks as requested by the Leader of eLearning &amp; Information Services.</p> <p><strong>&nbsp;&nbsp;</strong></p> <p><strong>Key Selection Criteria</strong></p> <p><strong>Formal Qualifications Required</strong></p> <ul> <li>Post-secondary qualifications.</li> <li>Apple Software /Hardware Certification,</li> <li>Microsoft Certified Professional or relevant hardware vendor(s) maintenance certificate<strong>&nbsp;or</strong>&nbsp;CCNA&nbsp;<strong>(Cisco Certified Network Associate)</strong>.</li> </ul> <p>&nbsp;</p> <p><strong>Experience Required</strong></p> <ul> <li>Proven experience as IT Systems Integration Technician or Microsoft Server Administration.</li> </ul> <p>&nbsp;</p> <p><strong>Essential Knowledge &amp; Competencies Requires</strong></p> <ul> <li>Strong written and verbal communications skills.</li> <li>Able to negotiate in a positive manner and handle problem resolution activities proactively.</li> <li>Exceptional relationship building skills targeted at ensuring teamwork and customer service.</li> <li>Flexibility, initiative and responsiveness in managing workflow with an ability to prioritise competing tasks.</li> <li>Strong administrative skills to coordinate and manage a range of tasks.</li> <li>Exceptional organisational skills with the ability to be flexible in a complex environment.</li> <li>Able to respond to sensitive issues and maintain community confidence.</li> <li>Experience with or openness to engaging with emerging technologies, including Google Apps for Education and other Cloud-based services.</li> <li>Ability to work autonomously or with minimum supervision.</li> <li>Ability to work effectively in a team.</li> <li>Knowledge of Apple OS, IOS, Network Administration, VM Ware, Connectivity / Network Security / Auditing / Scoping / Document Writing / High level technical reporting / Virtual LAN set-up and management / Wireless Networking / Hardware troubleshooting.</li> <li>Knowledge of Core Microsoft server applications, Back-up systems, Redundancy systems installation and maintenance.</li> <li>Proficiency across all aspects of OSI layers.</li> <li>Understanding of the precepts ITIL v3 Foundation.</li> </ul> <p>&nbsp;</p> <p>Applicants should register their interest by submitting a cover letter to the Principal, Dr Anne Ireland, outlining their motivation and experience; resume; completed&nbsp;<strong><em>Employment Application Form for Support Staff</em></strong><em>&nbsp;</em>(found on the College website under Employment Opportunities) and copies of qualifications.</p>