Cloud Services Manager

Catholic Education Office - Archdiocese of Canberra and Goulburn (see more jobs from this school)

Manuka, ACT 


IT / Tech Support

Contract Type: Permanent/Ongoing Position Full Time

Applications Close: 9 April 2024


As a Cloud Services Manager, you will play a key role in optimising the performance and improving the security of over 25,000 users across 65 sites by collaborating with internal tech teams, business partners, and vendors. You will collaborate with internal tech teams, business partners, and vendors.

<p><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif"><strong>Location:</strong> Manuka, Canberra</span><br><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif"><strong>Employment Type:</strong>&nbsp;Full-time, permanent</span><br><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif"><strong>Salary Range: </strong>Grade 7&nbsp;$155,907 - $168,549&nbsp;(based on skills and experience) plus superannuation</span><br><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif"><strong>Start Date:</strong> April 2024</span><br><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif"><strong>Closing Date: </strong>11.55 pm, Tuesday 9 April 2024</span></p> <p><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif">Catholic Education, Archdiocese of Canberra and Goulburn (CECG) plays an integral role in education in the ACT and NSW, operating 56 Catholic Systemic Schools and nine Early Learning Centres.</span></p> <p><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif">The Catholic Education Office is committed to workforce diversity and creating inclusive workplaces. We welcome applications from suitable candidates from all diversity groups to support our system of schools and early learning centres in the delivery of quality education outcomes for the students in our care.</span></p> <p><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif"><strong>About the Role</strong></span></p> <p style="margin-right: 4.6pt"><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif">The Cloud Services Manager plays a pivotal role in managing, deploying, and maintaining our critical Azure and Microsoft 365 (M365) environments at enterprise scale. Servicing over 25,000 users across 65 sites your responsibilities will include ensuring optimal performance, resilience, security, and user experience across these platforms. This position involves collaborating with internal technology teams, business partners, and vendors.</span></p> <div> <p><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif"><strong>Benefits&nbsp;</strong></span></p> </div> <ul> <li style="text-align: left"><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif">A positive and collaborative workplace culture</span></li> <li> <div> <div>Attractive remuneration package with access to salary packaging</div> </div> </li> <li style="text-align: left"><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif">24 weeks of paid parental leave (maternity/adoption)&nbsp;</span></li> <li style="text-align: left"><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif">Up to 14 weeks of paid parental leave (paternity/non-initial primary carer leave)&nbsp;</span></li> <li style="text-align: left"><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif">Support for professional development and study opportunities&nbsp;</span></li> </ul> <p><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif"><strong>Key Responsibilities</strong></span></p> <ul> <li><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif">Work closely with IT management, IT engineering, and vendor operations teams.</span></li> <li><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif">Guide activities in all phases of the implementation and support process.</span></li> <li><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif">Ensure proper development of requirements, technical specifications, and documentation.</span></li> <li><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif">Adhere to change/release management processes and guidelines.</span></li> <li><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif">Track progress and escalate issues as needed.</span></li> <li><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif">Assume responsibility for resolving risks or challenges impacting delivery timelines.</span></li> <li><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif">Ensure that backups continue to be created, monitored, regularly tested, and managed appropriately.</span></li> <li><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif">Ensure that incidents, outages, and other issues are resolved in a timely and managed fashion collaborating with teams and stakeholders,</span></li> <li><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif">Ensure the Change Management process is followed, and the requirements of the Project Lifecycle are fulfilled.</span></li> </ul> <p><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif"><strong>Essential Criteria</strong></span></p> <ul> <li><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif">Significant experience working in a medium to large enterprise delivering ICT architecture and management services in the Azure and M365 areas.</span></li> <li><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif">5+ years of experience managing a cross-functional Azure and M365 team in a highly complex enterprise-scale environment.</span></li> <li><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif">Proven track record of delivering projects on time and on budget.</span></li> <li><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif">A proven track record of performing architecture reviews and implementing the outcomes.</span></li> <li><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif">Experience deploying and managing Sentinel and Intune.</span></li> <li><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif">Experience deploying AI-based applications and platforms including CoPilot and Azure OpenAI.</span></li> </ul> <p><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif"><em>Please refer to the position description for in-depth details regarding the position duties, criteria, and skill set required.<br><br></em><strong>Application Process</strong></span></p> <p><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif">Applicants will be required to submit a current resume and cover letter addressing the essential criteria outlined above. The cover letter should be at most three pages.</span></p> <p><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif">Further information about the role and Catholic Education, Archdiocese of Canberra &amp; Goulburn is available on the <a style="color: #000000" href="https://cg.catholic.edu.au/">website</a>.</span></p> <p><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif">If you have any questions about the role, contact Amy Tallon, People &amp; Culture Officer, at 0459943831 or email at <a href="mailto:amy.tallon@cg.catholic.edu.au">amy.tallon@cg.catholic.edu.au</a>.</span></p> <p><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif"><strong><em>Please note that only people with the right to work in Australia should apply for this position.</em></strong></span></p> <p><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif"><strong>Recruitment Agencies</strong> – Catholic Education, Archdiocese of Canberra, and Goulburn, endeavour to fill our vacancies through our direct recruitment platforms and channels wherever possible. If we need the assistance of a recruitment agency, we will contact our preferred providers.</span></p><br><br><p><img src="https://az29734.vo.msecnd.net/static/people/icons/icon_file_small.gif" alt="Download File">&nbsp;<a href="https://careers.cg.catholic.edu.au/cw/en/PositionDescriptionDocument/502951/cloud-services-manager">Applicant Information Pack</a></p>
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