<p><strong>Service Desk Officer<br>Catholic Education, Diocese of Bathurst<br></strong><strong>Full-time, temporary leave coverage position<br>Salary starting from $69,810.00 plus super (based on experience)</strong></p> <p><strong><br>About the Role<br></strong>The Service Desk Officer role will provide effective support, administration and management of school and office-based ICT systems, policies and procedures while working closely within CEDB teams.</p> <p>The Service Desk Officer’s day-to-day may consist of the following:</p> <ul> <li>Providing support to staff and students for their learning and teaching needs.</li> <li>Enhancing the vision of ICT Services as a service provider for schools.</li> <li>Promoting self-sufficiency and efficiency through empowering users with ICT services.</li> <li>Monitoring and managing tickets, ensuring effective reporting and continual service improvement</li> <li>Gathering user feedback to innovate and improve services</li> <li>Participating in ICT initiatives</li> <li>Providing training for applications, systems, and equipment as needed</li> </ul> <p>The position description can be found <a href="https://drive.google.com/file/d/1KYeoY_L06yQMcxikE84BJyXlTljGhSFh/view?usp=sharing">here</a>.</p> <p><strong>About You (Selection Criteria)<br></strong>The new Service Desk Officer will support the CEDB’s success by meeting the following selection criteria:</p> <ul> <li>Well-developed written and interpersonal skills with the capacity to communicate effectively across a range of stakeholders.</li> <li>Strong problem-solving skills.</li> <li>An understanding of user roles, groups and permissions.</li> <li>Experience in supporting platforms including Microsoft Windows, Apple macOS, iOS and Google ChromeOS.</li> <li>Experience supporting a Google Workspace environment.</li> <li>Support of network-based printers and photocopiers.</li> <li>General Audio-Visual experience across projectors, displays, audio and PA systems.</li> <li>A willingness to support the mission and purpose of Catholic education within the Bathurst Diocese</li> </ul> <p><strong><br>About Our Offer</strong></p> <ul> <li>Temporary contract with the potential for ongoing employment</li> <li>Work-life balance with a 35-hour work week</li> <li>Great opportunity for someone starting their ICT career</li> <li>A chance to work closely with a diverse and experienced ICT team who support one another’s career aspirations</li> </ul> <p><strong>About Us</strong><br>The Catholic Education Diocese of Bathurst (CEDB) is responsible for 33 schools, approximately 9,600 students and 1,700 staff. The CEDB is currently experiencing significant growth, and are we are looking for a talented ICT Professionals to join us in our mission to create meaningful change in the lives of children and young people in the Catholic Education, Diocese of Bathurst. Now is the perfect time to become part of our exciting journey.</p> <p><strong><br>How to Apply<br></strong>If you’re looking to make the next step in your ICT career, we would love to hear from you! Click “Apply” to be taken to our online application portal where you will be asked to complete our online application form. All applications will require:</p> <ul> <li>An updated CV/Resume and cover letter</li> <li>A separate document addressing the selection criteria outlined in the “About You” section of this advertisement</li> <li>Contact details of appropriate referees</li> <li>All supporting documentation (transcripts, identification, WWCC etc)</li> </ul> <p><strong>Applicants must be submitted by 11:55pm on 24 May 2024.</strong></p> <p><em><span style="text-decoration-line: underline">Please note that the CEDB intends to fill this vacancy as quickly as possible and therefore will close the job as soon as the right candidate is found. We encourage you to apply right away!</span></em></p> <p>Further details of this position can be obtained by contacting Chris Sanderson, Manager ICT Services, on (02) 6338 3000.</p> <p dir="ltr"><strong>A talent pool may be created for future ongoing and temporary roles, valid for a period of 12 months.</strong></p> <p dir="ltr">CEDB is committed to instilling Safe Child standards in all our schools and CEDB with an understanding that keeping children safe is the responsibility of everyone within our school community.</p> <p dir="ltr">A valid Employee Working with Children Check is required for this position.</p> <p dir="ltr">Child Protection legislation requires preferred applicants to be subject to employment screening.</p> <p dir="ltr">Catholic Education Diocese of Bathurst is an equal opportunity employer.</p><br><br><p><img src="https://az29734.vo.msecnd.net/static/people/icons/icon_file_small.gif" alt="Download File">&nbsp;<a href="https://careers.pageuppeople.com/1040/tn/en/PositionDescriptionDocument/495801/service-desk-officer">Applicant Information Pack</a></p>