Technical Support Level 2 Officer - commencing 12th July, 2021

Emmaus Catholic College - Kemps Creek


IT / Tech Support

Contract Type: Permanent/Ongoing Position Full Time

Applications Close: 25 June 2021

The ICT Officer works collaboratively with other school staff to provide support and assistance to teachers, students and school leadership in the successful delivery of school learning and pastoral outcomes.

<p>As part of the mission of the Catholic Church in the Diocese of Parramatta, the Technical Support Officer is accountable for providing specialist technical support.&nbsp;</p> <p>Reports to the Principal &amp; Director of Curriculum (daily work is overseen by the Business Manager)</p> <p>Permanent/Full time (76hrs / fortnight)</p> <p><strong>Position criteria</strong></p> <p><span style="font-size: 11pt">Key Accountabilities</span></p> <h2><span style="font-size: 11pt">FUNCTION SPECIFIC ACCOUNTABILITIES</span></h2> <p>The Technical Support Officer is accountable for:</p> <ul> <li>Delivering IT technical support to the system</li> <li>Monitoring and reporting technical support queries to inform root cause analysis and development of potential solutions</li> <li>Providing desktop support</li> <li>Identifying improvements to technical support processes and procedures</li> <li>Supporting the ICT Trainees</li> </ul> <h2><span style="font-size: 11pt">LEVEL SPECIFIC ACCOUNTABILITIES</span></h2> <p><strong>Catholic ethos</strong></p> <ul> <li>Be supportive of the ethos of the Catholic Church</li> <li>Participate in staff liturgical and formation opportunities</li> </ul> <p><strong>Team contribution</strong></p> <ul> <li>Understand and contribute to the delivery and continuous improvement of relevant strategic initiatives and operational plans</li> <li>Deliver and report on day-to-day performance and accountabilities to ensure effective and efficient service delivery</li> <li>Engage in continuous learning and contribute positively to a collaborative and respectful working environment aligned with the culture and values of CEDP &nbsp;</li> </ul> <p><strong>Risk and compliance</strong></p> <ul> <li>Contribute and adhere to policies and processes within CEDP</li> <li>Identify and report risks and where possible propose appropriate mitigation strategies</li> </ul> <h1><span style="font-size: 11pt"><strong>Experience and Qualifications</strong></span></h1> <ul> <li>Tertiary qualifications in the relevant area of study is preferable</li> <li>Appropriate demonstrated experience</li> </ul> <p dir="ltr"><strong>The Organisation</strong></p> <p dir="ltr">Catholic Education Diocese of Parramatta provides quality learning and teaching in a faith-centred environment across 83 primary and secondary schools and within early learning and out of school hours care centres in Western Sydney.&nbsp;</p> <p dir="ltr">This position involves working with children. The appointment of successful applicants will be subject to satisfactory employment screening for child-related employment including the completion of a National Police Check, retention of a valid Working with Children Check and adoption and compliance with CEDP’s Child Safeguarding Procedures and Code of Conduct When Working With Students and Children.</p> <p dir="ltr">CEDP promotes the safety and wellbeing of Aboriginal and Torres Strait Islander children, and children from culturally and/or linguistically diverse backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, as well as people from culturally and/or linguistically diverse backgrounds.&nbsp;</p> <p dir="ltr">Successful Candidates for all positions at CEDP must have a valid Working With Children Check. For more information, please visit The Office of The Children’s Guardian <a href="">here</a>.</p> <p dir="ltr"><strong>How to Apply</strong></p> <p>All applications are to include a cover letter, curriculum vitae and three (3) current professional referees.&nbsp;&nbsp;&nbsp; One of your referees must be your current supervisor.&nbsp; Please include a mobile contact number for your referees as well as their school / work phone number.</p> <p>Please note before commencing the successful applicant must have a current WWCC.</p>